Effective Date: May 12, 2026
Welcome to Entrix Lanka (“Entrix Lanka”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and protect your personal information.
This Privacy Policy applies to:
- Entrix Customer Mobile Application
- Entrix Admin & Technician Mobile Application
- Official Entrix Lanka website
- Related digital services operated by Zyberloop
By accessing or using our applications or website, you agree to the practices described in this Privacy Policy.
1. About Entrix Lanka
Entrix Lanka is a digital platform developed and operated by Zyberloop to provide smart service management, event handling, customer support, technician coordination, and related business solutions.
Official Website: https://entrixlanka.lk
2. Information We Collect
A. Personal Information You Provide
We may collect personal information that you voluntarily provide when using our services, including:
- Full name
- Phone number
- Email address
- Physical address
- Profile image
- Service request details
- Customer support inquiries
- Authentication credentials such as passwords or OTP verification
B. Automatically Collected Information
When you use our applications or website, certain information may automatically be collected, including:
- Device type and model
- Operating system version
- App version
- IP address
- Device identifiers
- FCM tokens for push notifications
- App crash reports and analytics data
- Usage and interaction data
This information helps us improve performance, reliability, and security.
3. Permissions Used by the Apps
Depending on features you use, the Entrix Lanka applications may request the following permissions:
Camera Permission
Used for:
- Uploading profile images
- Capturing photos related to service requests
- QR code scanning
- Documentation and verification purposes
We do not access your camera without your permission.
Storage / Media Access
Used for:
- Uploading images and files
- Accessing photos selected by you
Location Services (Precise & Approximate)
Used for:
- Assigning technicians
- Route optimization
- Service delivery verification
- Improving location-based functionality
Location access is only used when necessary for service operations.
Push Notifications
Used for:
- Service updates
- Booking confirmations
- Technician status updates
- Administrative notifications
- Promotional announcements (where permitted)
You may disable notifications at any time through your device settings.
Microphone Access (If Enabled)
May be used for:
- Voice notes
- Audio-based support requests
Microphone access is only activated with your consent.
4. How We Use Your Information
We use collected information to:
- Provide and manage services
- Process customer requests
- Assign technicians and staff
- Improve app functionality and user experience
- Communicate important updates
- Ensure platform security
- Prevent fraudulent or unauthorized activities
- Analyze app performance and technical issues
5. How We Share Information
We do not sell your personal information.
We may share information only in the following situations:
Service Operations
Customer information may be shared with assigned technicians or authorized staff to complete requested services.
Third-Party Service Providers
We may work with trusted third-party providers including:
- Cloud hosting services
- SMS/OTP gateways
- Analytics platforms
- Push notification services
- Payment processing providers
These providers only access information necessary to perform their services.
Legal Requirements
We may disclose information if required by law, legal process, or government request.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information against:
- Unauthorized access
- Loss or theft
- Disclosure
- Misuse
- Alteration
While we strive to protect your information, no electronic system can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When data is no longer required, it may be securely deleted or anonymized.
8. Your Rights and Choices
Depending on your location and applicable laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw permissions
- Disable notifications
- Request account deactivation
You may also manage app permissions through your device settings.
9. Children’s Privacy
Entrix Lanka services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that such data has been collected, we will take reasonable steps to delete it.
10. Third-Party Links and Services
Our website or applications may contain links to third-party services or websites. We are not responsible for the privacy practices of external platforms.
Users are encouraged to review the privacy policies of third-party services separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations, or operational practices.
Updated versions will be published on our website with a revised effective date.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Entrix Lanka
Website: https://entrixlanka.lk
Email: info@entrixlanka.lk
Phone: +94 71 529 6940
Address: No 321 Avissawella Rd, Hanwella, SriLanka
13. Consent
By using our applications, website, or services, you consent to this Privacy Policy and agree to its terms.